Getting Personal – A Bespoke Journey Planner

by Aug 11, 2022Article, Blog

Local authorities need journey planners to make journeys easier for passengers, to encourage modal shift and promote active travel. The more information a passenger has for a journey, the more likely an individual is to use public transport again. The information needs to not only be fast and reliable, but also personalised to the user. Personalisation in a journey planner means better travel; it makes public transport more straightforward and accessible.

Journey from Trapeze delivers unrivalled personalisation, empowering passengers to easily create, save and manage their own preferences, resulting in public transport journeys tailored to their specific requirements.

From cycle planning and hire cycles, to walking distance, interchange durations and more, passengers can customise their experience. They can add favourite stops and access departure information with one click.

But what about disruption? With the option to register an interest in routes, stops or operators, push notifications or emails can be proactively sent to the user when there is an incident on that route. That way, customers can be informed in advance of any possible issues affecting their journey, and suitable alternatives to complete their journey hassle-free.

For passengers with accessibility issues, elements such as step-free access and waiting facilities can be added to interchanges, stops and services. This provides essential reassurance for people who might otherwise look elsewhere for their mobility options – or perhaps feel they cannot travel at all.

With the opportunity to personalise their experience, passengers can make public transport work for them. Let’s increase ridership by making travel as accessible, convenient, and stress free as possible.

Visit the Journey Page

More than just a journey planner, Journey offers a new level of customer experience that ensures accuracy of information at all times through true real-time journey planning and proactive, targeted disruption information. Users are able to subscribe to notifications and receive alerts relating to travel disruptions before they even impact upon their journey.

Image of the novus journey planner on a montitor

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