Schools Transport

The efficiency you need; the transparency parents demand.
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Solutions covering eligibility and applications; planning, scheduling and publicity; and bus passes and parent information.

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Self-Service

Empower passengers by enabling them to access information and manage schools transport applications; improving service levels and reducing admin workload on office staff.

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Efficiency

Enable office staff to allocate their time more effectively by reducing the effort required to process applications and passes; and plan and publicise service information.

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Managing Operators

Streamline financial interactions with transport providers, including advertising, awarding and management of contracts; admin and payroll; and reporting for budget control.

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Parent Information

Transparency of information offers parents complete assurance regarding child safety.

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Management Information

KPI Dashboard offers a simple and slick operational overview, accessible anywhere and any time. Log in to review operational KPIs, and drill in to the data to expose and address any issues.

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Meeting Complex Needs

Tailored scheduling algorithm ensures staff have the support needed to efficiently manage transport provision for passengers with complex needs.

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Worcestershire County Council logo

“Our bus pass project has delivered fantastic results for the council in only a few months… we’ve transformed the way customers apply for transport by delivering an online service that meets the needs of Worcestershire’s citizens.”

– Matt Stone, Transport Support and Technology Manager, Worcestershire County Council

Worcestershire County Council: Complete Schools Transport Portal

At the same time each year, Worcestershire County Council experiences a deluge of enquiries regarding bus passes for school and college travel. As the start of the education year looms, parents undertake a last-minute rush to get their children prepared for term time.

This surge has a severe impact on the council in the form of thousands of phone enquiries. The authority required a more efficient way of processing transport applications; the solution was a new web-based information portal.

Related Resources

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