Mainstream Schools Transport

The efficiency you need; the transparency parents demand.
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Solutions covering eligibility and applications; planning, scheduling and publicity; and bus passes and parent information.

 

Self-Service

Empower passengers by enabling them to access information and manage schools transport applications; improving service levels and reducing admin workload on office staff.

Efficiency

Enable office staff to allocate their time more effectively by reducing the effort required to process applications and passes; and plan and publicise service information.

Managing Operators

Streamline financial interactions with transport providers, including advertising, awarding and management of contracts; admin and payroll; and reporting for budget control.

Parent Information

Transparency of information offers parents complete assurance regarding child safety.

Management Information

KPI Dashboard offers a simple and slick operational overview, accessible anywhere and any time. Log in to review operational KPIs, and drill in to the data to expose and address any issues.

Meeting Complex Needs

Tailored scheduling algorithm ensures staff have the support needed to efficiently manage transport provision for passengers with complex needs.

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Worcestershire County Council logo

“Our bus pass project has delivered fantastic results for the council in only a few months… we’ve transformed the way customers apply for transport by delivering an online service that meets the needs of Worcestershire’s citizens.”

– Matt Stone, Transport Support and Technology Manager, Worcestershire County Council

Worcestershire County Council: Complete Schools Transport Portal

At the same time each year, Worcestershire County Council experiences a deluge of enquiries regarding bus passes for school and college travel. As the start of the education year looms, parents undertake a last-minute rush to get their children prepared for term time.

This surge has a severe impact on the council in the form of thousands of phone enquiries. The authority required a more efficient way of processing transport applications; the solution was a new web-based information portal.

Related Resources

Solution Information Sheets

 

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