Taxi Booking App: Privacy Policy

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Trapeze provides taxi booking apps (the App) on behalf of its taxi operator companies (the Operator) who use the Apps in conjunction with Trapeze’s taxi dispatch software.  This policy covers how the App and Trapeze’s back office systems use the Personal Information collected by the App to provide a booking to said Operators’ booking system.  This policy does not cover how the Operator uses the information.  Please refer to the individual Operator for their data privacy policy.

Why Trapeze collects

Trapeze’s taxi booking App only collects Personal Information necessary to facilitate the taxi booking and improve the services provided by the Operator.  Trapeze will not forward your information to anyone other than the taxi dispatch company unless required to by law.  Trapeze uses the personal data it in order to:

  • Establish identity;
  • Perform necessary identity and security verifications;
  • Process transactions and conduct business;
  • Deliver products and services;
  • Provide customer support and services;
  • Provide ongoing service delivery;
  • Provide you with information;
  • Improve products, services and service delivery;
  • Better understand your needs, interests and suitability for various products and services;
  • Respond to issues, questions, and queries;
  • Protect you and us against errors or fraud; and
  • Co-operate with law enforcement and legal authorities, where required, to comply with applicable laws and with court orders.

Please note that aggregated statistics and information, where the identity of a specific individual cannot be identified, is not Personal Information. Trapeze reserves the right to use aggregated information in any manner it determines, in its discretion, to be appropriate. Use of such aggregated information may include, but not be limited to, the preparation of aggregated user statistics and information summaries to improve efficiencies, more effectively describe our product and service offerings, and assist in the marketing of our or the Operator’s products and services. Aggregated statistics and information will not contain Personal Information.

What Type of Personal Information Trapeze May Collect

Trapeze collects various types of Personal Information. During the course of interacting with Trapeze’s App, we may collect the following:

  • Geographic locations and addresses;
  • Demographic information;
  • E-mail addresses;
  • Phone numbers or other contact information;
  • Names (first, and last or whatever the family identifying name is);
  • Billing information;
  • Credit Card information;
  • Transaction history;
  • App usage;
  • Feedback regarding the services booked through the app;
  • Source IP addresses;
  • IMEI or other identification information about the device making the booking;
  • Information about the device’s current software version;
  • Times and dates of using the app and/or making bookings;
  • Language;
  • Personal preferences;
  • Miscellaneous administrative and computer traffic information.

How Does Trapeze Collect Personal Information

Trapeze will only collect Personal Information that you have voluntarily provided to us or have agreed to have provided to us. Trapeze will not collect any Personal Information about you without advising you accordingly (either by way of this Privacy Policy or by way of providing you with some other form of notice at the time we are requesting or collecting Personal Information), why and how that Personal Information is being collected and how such Personal Information will be used or disclosed

How Trapeze May Disclose Personal Information

Trapeze reserves the right that in the event of a bankruptcy filing, mergers with third parties, acquisition by third parties, sale of assets (all or partial), or any other transfer of all or substantially all of Trapeze relevant assets to a third party, that Trapeze shall be entitled share (or sell as an ancillary aspect of the overarching business transaction) the Personal Information you have provided to us to the third party.

Security and Storage

Trapeze endeavours to maintain appropriate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Information. This also applies to our disposal or destruction of Personal Information.

Trapeze is and shall continue to use industry-standard technology to maintain the security of your personal information, and for our connections to the internet; however, Trapeze cannot and does not guarantee the privacy, security, authenticity or non-corruption of any information transmitted through the internet or any for information stored in any third-party system connected to the internet.

This policy does not cover how the Operator stores and uses the Personal Information provided through the app.


Trapeze may from time to time update this Privacy Policy, with the updated policy to be posted on this website. The use of Personal Information provided to Trapeze prior to the update will continue to be governed by the policy in effect at the time the information was provided. We recommend that you revisit this Privacy Policy from time to time on a regular basis.


By using the App, you agree, and do hereby consent, to our collection and use of information and Personal Information for purposes compatible with this Policy.

Governing Law and Venue

This agreement is governed by the Laws of England.

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