Great Passenger Experience?
Let’s Dial it UP!
Amazing Tools for Passengers
Better Assisted Transport Services doesn’t just mean efficient scheduling. We need to ensure that the user experience is the best it possibly can be. The good news is that Trapeze is leading the way in this area – let’s take a look at some of our latest passenger experience solutions.
Amazing Solutions for Passengers!
Passengers from overseas travelling in one of RTA’s 11,000 vehicles can speak with their driver via on-board real-time translation technology
Passengers can use a virtual Smart Assistant to book taxis for them
Passengers who find it difficult to provide directions to their driver can do so using an on-board voice-to-text and search app
Transport for Greater Manchester passengers use a RWD booking portal to book, review and edit their own bookings anytime, anywhere
Pace Suburban Bus, one of the world’s largest DRT agencies delivering 20,000 trips per day, delivers notifications via SMS and email
Blind and partially-sighted passengers use a mobile app to find their bus stop, know when their bus is coming, and alight at the right time
Traveline Scotland ensures passengers are proactively warned of any changes to their planned journey, e.g. those caused by weather or traffic incidents etc.
Passengers are already enjoying travelling on the self-driving ‘Trapizio’ bus, which is integrated within the transport operations control system
Dial It Up! Next Step: Great Passenger Experience
We believe Dial-a-Ride’s new technology is an opportunity to create a showcase Assisted Transport Solution model that paves the way for transport reform in the UK and beyond. We would love the opportunity to meet to discuss further.
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