FlexDanmark – Nationwide MaaS
(This article first appeared in Metro Magazine, 6th February 2019)
Denmark is a country in Scandinavia with about six million residents. The major public transportation systems there began to evaluate inefficiencies in providing public transit over 20 years ago. Human service, medical assistance, and disability transportation providers were sending multiple vehicles to the same locations to pick up passengers headed in the same direction. To deal with uncoordinated and inefficient silo thinking in the demand-response offerings in the country, they decided to attempt to better coordinate these services. In addition, fixed-route bus services were providing “coverage routes” to more rural areas without much ridership. To tackle this costly inefficiency, the agencies decided to create flexible demand-response routes for both school children and the general public.
Then over a decade ago, the five major transit systems in the country banded together to create a demand-response transit cooperative to create even more efficiencies and share resources. In 2011 they named their cooperative, FlexDanmark, billed as a nationwide demand-response transit service.
This program was recently highlighted by an American Association of Retired People (AARP) publication as a potential model for better mobility in America. I
How FlexDanmark Works
The FlexDanmark cooperative is “owned” by the five major transit agencies or public transportation agencies (
All five of the transit agencies utilize
During peak periods, each of the five agencies
The five PTAs are responsible for their own local railways, buses, and demand-response services, but they do not operate any buses on their own. All public transportation services are procured from private operators. Each PTA is responsible for contracts with the operators. All vehicles and operators are from the private sector and participate in annual tenders in which they competitively bid their own prices. These are taken into consideration as trips are bundled and dispatched to the lowest-cost provider.
The operators come from the ranks of private individuals driving their own cars to taxi and minibus companies. Each provider and their vehicles are reviewed and certified by the local PTA as eligible to participate in the program. Nationwide, there are approximately 500 demand-response providers working under the FlexDanmark system utilizing 4,000 to 5,000 total vehicles — many of which are only available
The service operates under the general principle that “whoever approves, pays the bill.” This means that trips provided to passengers who are riding from a particular city’s transit area are paid for by that transit agency. The average cost per demand-response trip nationwide is now only about $30 U.S. dollars. This represents a reduction in the cost of providing human service transportation trips by an average of 20% and up to 40% for what rural trips used to cost there. All five participating agencies underwrite the operating cost for FlexDanmark.
Per Bo Christensen, CEO of FlexDanmark, noted that the PTAs provide regular school bus transportation for students, but those in less-densely populated areas are provided service through the demand-response system for door-to-door service to and from their school.
Per Bo Christensen, CEO of FlexDanmark (Left) and Paul Comfort
More recently, the FlexDanmark service moved to
FlexDanmark Model Lessons Learned
Thomas Eybye Øster, managing director of the local PTA in Aalborg and a board member of FlexDanmark, said part of the success of this model was removing less used fixed bus routes and replacing them with this FlexDanmark demand-response service, which provides better door-to-door service for the passengers and is less costly to operate for the agencies. He also asserts that part of the mobility success in Denmark is due to the fact that they have a nationwide smart card system that can be used on any major transit system in Denmark.
As for the future, Øster suggests that strong cooperation between the private sector contract transportation providers and public transit agencies will be key for success. He notes that 98% of fixed-route and all demand-response service is contracted out to private providers in Denmark.
Collaboration, partnering, and efficient resource use
Paul Comfort is VP, business development with Trapeze Group.
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